“Presence is the kindness users provide in engaged communication.” –Thomas Poett
Presence isn’t dead or dying, and with Skype for Business it can be one of the most impactful features added by a deployment. However, any time a new tool such as Microsoft Lync or Skype for Business has been deployed, user adoption planning and training is key. One component of this that must not be overlooked is simple etiquette, especially when it comes to presence. Microsoft does an excellent job of providing automated presence information based upon your Exchange calendar, keyboard idle time, phone use, etc. But, like any IM platform, these can be overridden. When they are overridden with false values to avoid contact, the impact can be lost. Educating your users on why this is an important feature, how to properly use it, and why it impacts others is critical.
If you are not including Etiquete as part of your adoption package, it’s time to include it. Microsoft has recognized this and have been pushing this since the days of Live Communications Server as well as in more recent RASK kits…
This one confounded me for a while as it comes up on the occasional RFP and other PBX vendors are known to handle it well.
The scenario is as follows: You’ve answered your call on your mobile device using VoIP, but you’re now back at your desk and want to use your Lync or Skype for Business desk phone.
If it’s a conference call, you can just rejoin the conference from another endpoint, but for a one-on-one call, I didn’t think this was possible as you can’t easily park the call and there’s no obvious other way to accomplish it.
Thanks to Habib Mankal (http://blog.wavecoreit.com/) Office Server and Services MVP (formerly Skype MVP) for pointing out a solution!
Simply transfer the call to your own Skype user. The mobile client will notify you that it’s transferring the call, and you can pick up the call on another endpoint. The calling party may potentially hear hold music so it’s not seamless, but it’s an option.
If the call is not a VoIP call and you’ve answered the call using your cell service, this functionality does not appear to work that same at this point, at least from an iPhone. If you can transfer the call from your cell phone, that would be your option there.
If you’d like to see this feature more properly implemented; please vote for it here: http://www.skypefeedback.com/forums/299913-generally-available/suggestions/13798731-move-audio-from-any-endpoint-to-another-seamlessly
There are other feedback requests that say similar things, but with few votes or not quite the same. Please vote it up, this feature would be huge.