Reminder: Etiquette Is a Large Part of Skype Adoption Methodology

“Presence is the kindness users provide in engaged communication.” –Thomas Poett

Presence isn’t dead or dying, and with Skype for Business it can be one of the most impactful features added by a deployment.  However, any time a new tool such as Microsoft Lync or Skype for Business has been deployed, user adoption planning and training is key.  One component of this that must not be overlooked is simple etiquette, especially when it comes to presence.  Microsoft does an excellent job of providing automated presence information based upon your Exchange calendar, keyboard idle time, phone use, etc.  But, like any IM platform, these can be overridden.  When they are overridden with false values to avoid contact, the impact can be lost.  Educating your users on why this is an important feature, how to properly use it, and why it impacts others is critical.

If you are not including Etiquete as part of your adoption package, it’s time to include it.  Microsoft has recognized this and have been pushing this since the days of Live Communications Server as well as in more recent RASK kits…

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