CloudPBX PSTN Consumption Billing Is Here (And with It, Toll Free)

Finally, a feature I’ve been dying to see in CloudPBX, the ability to add consumption billing for international calling, and with it toll free numbers for conferencing.

Consumption Billing

Up until this announcement, those in the US who wanted to make domestic and international calls needed to use the $24/month plan vs. the $12/month domestic only plan.  While I was happy that international calling was an option, many of my clients need the ability to make international calls, yet rarely actually make them.  The extra $12 per-user per-month for maybe 1-2 international calls a month per person was affecting adoption.  We had workarounds in place like scheduling a conference room to make international calls and only assigning the international plan to conference rooms.  Well, happy to say that’s no longer a workaround we need.  🙂

What hasn’t been announced, and I’ve heard no plans (but I will continue to suggest it), is a lighter domestic plan.  There are also many clients who have users who almost never use the phone but still require a phone number.  Allowing them to have a lighter PSTN Calling plan with consumption billing for overages would also be a welcome addition.

Read more about the announcement here: https://support.office.com/en-us/article/What-is-PSTN-consumption-billing-524dbea7-117f-493d-8005-6461f7f10059

Toll Free Numbers

Toll Free numbers weren’t initially available, and I understand that.  The reality of the situation is that many these days don’t pay additional (or at least very little) for long distance calls and they are losing relevance.  That said, a bigger reality is that it’s a courtesy the vast majority of companies extend and consumers expect it.  Well, with the arrival of PSTN consumption billing, we’ve got ’em now.  🙂

What I wasn’t expecting with this announcement, is all of the countries where toll free numbers are available right out of the gate!  It looks like there may be over 30 countries available if I’m reading this right (full disclosure, I haven’t attempted to obtain a toll free number as of yet).

Read more here:

Where can I get toll free numbers? – https://support.office.com/en-US/article/Where-can-I-get-toll-free-numbers-448bb563-c122-48ce-aab9-a97157a17bd3

Skype for Business toll free number limits and restrictions – https://support.office.com/en-US/article/Skype-for-Business-toll-free-number-limits-and-restrictions-d0b9c232-2970-41cb-adf3-df91f03347c1

 

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